A coach is the person on the sidelines showing the players how to win. A coach is not on the field competing. Very difficult for a business owner to not be on the field and involved with every play. When asked if the problem is a people problem or a process problem most business owners reply it is a people problem. The vast majority of the time it is a process issue. The reality is the people issues are the people are in the wrong seats on the bus. The best salesman in your company is working in the warehouse.
The other issue is what is called "tribal knowledge". A current employee is now training their replacement. Usually the same way they were trained. No processes or procedures are written down. Worst of all is 40% to 60% of the employees time is spent on things that do not generate income for the business.
If you would like more information on this or other ares of your business please call us at KatTax, your QuickBooks, bookkeeping and payroll experts.
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